I came in on a thursday for an inspection, i was told at the counter they were booked for the rest of the day. So i made an appointment for the next day at 2pm, (even though i had a 10hr shift that next day) luckily my employer was more than understanding to wait until after 2pm. When i got there i had my registration i told them state farm can fax them a written copy of my insurance and was told they didnt accept that form of insurance, made me waste my time my money i could have made at work, and my gas. I asked at a near by tire shop where i was told Mckinny's does inspections 2 blocks down. They gladly accepted my insurance faxed from state farm quick 20mins inspection there and friendlier service. Would never come back to Jay's, would rather go to Mckinny's even if i had to pay double.
Juan: We do realize our customer's time is very valuable. It is our understanding the State Inspection laws require that we have to have proof of insurance with vehicle identification number, make, model and year, along with effective dates of the insurance. We do accept faxed or emailed proof of insurance cards from insurance companies in the event the customer does not carry a copy with them. As far as we know, we cannot accept a written statement that you have insurance unless the statement provides all of the information listed above, as part of the inspection requires that we match your vehicle's identification number on your registration and insurance card to the vehicle identification number on your vehicle. We are going to contact the State on Tuesday to clarify what is necessary, based on the concerns you expressed. We will also contact you, as any input we receive helps us to better serve customers in the future.
- Jay's Automotive