5

I recently moved from Loudoun County to West Virginia, and am loving every minute. One big reason , business like a Jay Auto motive treat you like family. I recently brought my can in for service and was treated like an actual person. Not like down in Loudoun County where all automotive shope see dollar signs when you bring your car in for service. I highly recommend Jays Automotive. And will bring my car in for service when needed. 5 Star.

5

The staff is highly professional and consistently delivers excellent customer service.

5

I’m fairly new to the area and have tried a few different auto shops, but I’m really glad I found this one. They’ve been honest, thorough, upfront, and dependable, and that means a lot to me. I’ve always had family members who took care of my cars, so having to rely on a local shop is a little new for me. Finding a place where I feel comfortable and know I’m being treated honestly is really important. This shop has given me that peace of mind. They take the time to explain things, do thorough work, and I never feel pressured into something I don’t need. I’m really grateful I found them and feel good knowing I have a shop I can trust and depend on.

Thank you Sandra for your amazing feedback! Your peace of mind is our top priority, and we are glad you have found a trusted auto shop with us. Our team is always here to provide honest and thorough service without any unnecessary pressure. We appreciate your trust and look forward to serving you again in the future!

- Jay's Automotive
2

Quoted $13680 for used engine with 85k miles. Ford replacing with new for $13692 with loaner car included. Lacking on follow up and communication. Great place for an oil change!

Hi Patricia, we're sorry to hear about your less than perfect experience. We want to address your concerns and ensure better communication. Thank you for your feedback and we hope to improve your experience with us in the future!

- Jay's Automotive
5

Thank you so much for your five-star rating, Nicholas! We're thrilled to hear that you had a great experience at Jay's Automotive. We strive to provide top-notch service to all our customers, and we're glad we could meet your expectations. If you have any further questions or need any assistance, feel free to reach out. We're here to help!

- Jay's Automotive
5

I’ve been a faithful customer for 7 years. They are honest, fair, and always help when I’m in a pinch. I can’t imagine taking my car anywhere else.

Dear Bess, thank you for being a loyal customer for 7 years. Your kind words mean the world to us. We're thrilled to hear that our honesty and fairness have made a lasting impression. Whenever you need us, we'll be here to help with your car.

- Jay's Automotive
5

Went in to get my trailer state inspected. Made an appointment and was seen within 5 mins of the appointment. Jay's Automotive team was professional, courteous, and will defiantly take my business back to them in the future.

Thank you for choosing Jay's Automotive for your trailer inspection, Stephen Lee! We're thrilled to hear that you had a positive experience with our team. We look forward to serving you again in the future!

- Jay's Automotive
5

The team is very professional, attentive and quick.

George, thank you for the five-star review! We're thrilled to hear that you had a great experience with our team and that we were able to provide you with excellent service. We pride ourselves on being professional, attentive, and efficient, so it's fantastic to know that we met your expectations. If you have any further automotive needs, don't hesitate to reach out to us. We're always here to help!

- Jay's Automotive
5

State inspection. All was good. Quick and easy. Very friendly staff. Good experience!

Thank you Raymond Marshall for the fantastic review! Here at Jay's Automotive, we pride ourselves on providing top-notch service. We're thrilled to hear that your state inspection experience was both quick and easy. Our friendly staff is always here to offer excellent customer service. We look forward to seeing you again soon!

- Jay's Automotive
5

Tammy, thank you for choosing us at Jay's Automotive! We are thrilled to hear your experience with us was a positive one! If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again!

- Jay's Automotive