Jesse was very polite, professional, and respectful during the entire transaction. Only reason for the 4 and not 5 stars is because they were going to charge me twice the hourly rate to do spark plugs because my pickup was lifted and had a large bumper instead of just an inconvenience fee like most shops, WV consumer act specifically prohibits this. That aside they quickly diagnosed and identified the issue going on and were easy to work with the entire time even though I chose not to do business with them.
Dear 2APatriot, thank you for recognizing Jesse's professionalism. We apologize for the misunderstanding regarding the pricing and any inconvenience caused. We value all our customers and strive to provide fair and transparent service. We would love another opportunity to serve you in the future.
- Jay's Automotive